Let TimeZest find the right tech for the job
Dispatchers have to know which techs can resolve a given issue, gather customer availability, and determine which tech to assign to balance your helpdesk workload. Free your dispatcher to work on higher value tasks – simply define teams in TimeZest and we’ll allocate meetings to the right tech, every time.
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Top Features
Top ways MSPs use TimeZest to streamline team scheduling.
Support Multiple Types of Teams
TimeZest supports Service and Project Teams, which are managed in ConnectWise Manage, and TimeZest-Defined Teams, which you create in TimeZest by selecting which members belong to it.
Get The Right Tech
Team Scheduling eliminates the challenges of individual tech scheduling by providing a team of techs for your customers to select and book with. To match your helpdesk configuration, group your techs by support tier, pod, or skill set.
Plan for Business Hours, Holidays and Third Shift
Just as with scheduling for individuals, TimeZest will take these important factors into account with scheduling.
All Features
Feature-packed scheduling solution
designed for MSPs
100% PSA Integration
Optimize the scheduling of support appointments without ever leaving your ticket workflow.
Real-Time Availability
Get everyone you need at the best time for everyone.
Buffer Times
Customizable buffer times help you maximize your appointment by allowing for pre-meeting travel or time for techs to input notes post-meeting.
Custom Availability
Gain complete control over when meetings can be booked on your calendar by customizing your availability – down to as little as 15 minutes on one day of your week.
Time Zones Made Easy
Never do the east coast/west coast/mountain time math again by keeping everyone in their local time zone.
Brandable
Incorporate your own brand and colors into TimeZest for a seamless client experience.
Hear it from our customers
TimeZest has completely removed the headache of back-and-forth scheduling emails.
Erin Stelter
Stratosphere Networks
Evanston, IL USA
Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%.
Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
TimeZest is a gamechanger for MSPs. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts
Monroe, MI USA
TimeZest has been a huge time saver for our technical team! They keep adding features and it is getting even better!
Wayne Edgar
F1 Solutions
Huntsville, AL, USA
The top 5 efficiency killers for MSPs
Lack of time is one of the single biggest challenges MSPs face. Here’s our ultimate guide to mitigating them for a more efficient MSP.
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